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Home > Frequently
Asked Questions |
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| GENERAL
ANSWERS |
| Q. |
What
makes Lymphedema Products different from
other medical supply distributors? |
| A. |
Lymphedema
Products is dedicated exclusively to lymphedema.
Unlike other bandage resellers who carry
products for a wide spectrum of medical
conditions, we focus on supplying only
those products appropriate for the safe
and effective treatment of this unique
condition. Our unparalleled expertise in
the field makes us uniquely qualified to
supply individuals benefiting from Complete
Decongestive Therapy (CDT). Our customers
value our unwavering commitment to their
specific needs and fully appreciate why
we are the "Lymphedema Treatment Experts". |
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| Q. |
How
does Lymphedema Products guarantee the
quality and safety of the products I purchase? |
| A. |
Lymphedema
Products obtains all treatment products
directly from the manufacturer. Unlike
some "discount" distributors,
we never purchase medical supplies from
undisclosed wholesalers or "middlemen." Purchasing
directly from the manufacturer is the only
way a lymphedema supplies distributor can
guarantee a product's authenticity, quality,
and most importantly, its sterility and
medical safety. Lymphedema patients are
particularly susceptible to infection and
trauma to the skin if the highest quality
sterile treatment products are not used.
When it comes to purchasing these precise
treatment supplies, common sense applies.
If a "discount" distributor is
selling products at prices markedly below
those of established and reputable lymphedema
industry distributors, the authenticity,
quality, and safety of those products is
undoubtedly in question. Having worked
passionately for over eight years to improve
the quality of care for lymphedema patients
nationwide, we sincerely hope individuals
will not put at risk the delicate nature
of their recovery by purchasing inferior
or unsanitary products at questionably
low prices. We would much rather see patients,
therapists, and other healthcare professionals
purchase lymphedema supplies from a reputable
distributor, even if that company is one
of our established competitors, than to
see patients' health put at risk. Our company
was founded by one of this country's most
skilled, respected, and dedicated lymphedema
clinicians, thereby insuring that our core
values will always put patient well-being
above all else. |
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| Q. |
How
do Lymphedema Products' prices compare
to other distributors? |
| A. |
Lymphedema
Products' prices are extremely competitive,
often markedly lower than most outpatient
suppliers. Customers purchasing online
are not only able to enjoy our everyday
low prices, but they can also take advantage
of our immediate volume discounts. Upon
adding volume quantities of any item to
the shopping cart, customers will see the
volume discount applied in real-time.
Even though our prices are low, we sell
only the highest quality supplies obtained
directly from the original manufacturers
and will never substitute inferior or generic
products. It is our firm belief that the
safe and effective management of lymphedema
requires the highest quality treatment
supplies from reputable manufactures. To
insure their quality and authenticity,
these supplies should always be obtained
from a well-known and trustworthy distributor. |
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| Q. |
What
kind of service can I expect from Lymphedema
Products? |
| A. |
Lymphedema
Products was founded with the goal of providing
the best possible service to lymphedema
patients and the professionals who aid
in their treatment. We are therefore committed
to providing the highest level of customer
service and are not satisfied until our
customers are. If for any reason you are
not completely satisfied with your order
or your shopping experience, please let
us know so we may address your concerns
immediately.
Additionally, we are always here to help
you with your order. You can contact us
anytime toll-free by phone or online through
our live chat system. Either way, we believe
customers should be able to reach out and
speak with a real person if they have questions
or concerns. While we constantly strive
to keep our pricing extremely affordable,
we do not believe low prices should come
at the expense of service. Unlike some
"strictly online" distributors who will
only accept online orders, we are always
happy to take your order by phone if you
prefer. |
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| ORDERING
ANSWERS |
| Q. |
Why
should I register to create a new account
when placing my first order through the
Lymphedema Products online store? |
| A. |
By registering
to create a new account when you place
your first order with us, you are able
to choose a username and password which
enables you to login in when you return
to our store. This allows us to save one
or more shipping addresses for you so that
you do not have to enter them again. When
you reorder, you can simply select the
address to which you wish to have your
products shipped. You may also ask us to
save your payment information such as billing
address and credit card number so you can
avoid having to re-enter such information
every time you order. Registration will
also allow you to view your complete order
history so you can review which products
you have ordered from us before. Finally,
by registering with us you will be eligible
for special discounts and customer rewards
offers not available to unregistered customers.
Please Note: If you choose to register
with us, your information is stored on
a completely secure server where it remains
fully protected at all times. When you
login to the Lymphedema Products online
store, your information is retrieved via
a secure connection and cannot be intercepted
by unauthorized parties. |
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| Q. |
What
should I do if I experience technical problems
with the Lymphedema Products web site or
am not sure how to place an order via the
online store? |
| A. |
If you experience
any problems during your online ordering
process, please call toll-free at (866)
445-9674 or send us an e-mail to support@LymphedemaProducts.com.
We will be happy to guide you through the
online ordering process. |
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| Q. |
Can
I place an order by phone or fax if I am
uncomfortable using the Internet to order
products? |
| A. |
Yes! You can
always place an order by phone by calling
us toll-free at (866) 445-9674. You may also
fax your order to us at (732) 842-5299. If
you would like to download an order form,
please click here. |
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| Q. |
What
types of payment are accepted at the Lymphedema
Products online store? |
| A. |
Our online store
accepts Visa, Master card, American Express,
and Discover. We will also accept purchase
orders for later billing from pre-certified
professional and individual accounts. Please
call us toll-free at (866) 445-9674 to set
up purchase order billing for your account. |
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| Q. |
How
do I qualify for purchase order billing? |
| A. |
Professional
accounts may qualify immediately for purchase
order billing if they meet certain size and
credit requirements. Individual accounts
can qualify for purchase order billing once
the first order is placed using a credit
card. Future orders would then be eligible
for purchase order billing with the stipulation
that unpaid invoices will be charged to the
individual's credit card on file. |
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| Q. |
What
is Lymphedema Products' return policy? |
| A. |
Sterile or sealed products cannot be returned. Custom compression garments and devices cannot be returned. All returns must receive advance authorization from Lymphedema Products. Order discrepancies must be reported within 7 days of receipt of merchandise. Returns after 14 days of receipt cannot be accepted. All products must be returned in their original, undamaged packaging and must be free of physical damage, discoloration, and odors. Refunds for returned merchandise will be issued less original shipping charges and a 15% restocking fee based on regular item prices. Merchandise returned to us must be shipped at customer's expense. International orders are non-returnable unless defective. |
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| SECURITY & PRIVACY
ANSWERS |
| Q. |
How
do I know my information is secure when
I place an order through the Lymphedema
Products online store? |
| A. |
We have taken
every precaution to make your transactions
secure. The Lymphedema Products online
store is protected by industry-standard
security measures including 128-bit SSL
(Secure Sockets Layer) encryption. You
will know you are in a secure area of our
store when the web page address prefix
changes from "http://www.lymphedemaproducts.com" to "https://secure.lymphedemaproducts.com".
The "s" at the end of the "http" stands
for "secure". You will also see
a small padlock icon located in the lower-left,
lower-right, or upper-right corner of your
screen. If you double-click on the padlock
icon your browser will display our security
certificate issued by Thawte Server CA,
an industry leader in online security.
This certificate verifies the validity
of the secure connection and is the same
system used by all secure web sites.
Additionally, we are displaying the McAfee SECURE insignia on all of our pages.
This logo indicates that our web site is
tested and certified daily to pass the
FBI/SANS Internet Security Test. McAfee's security auditing technology allows the McAfee SECURE mark to appear only when a
web site's current security status meets
the highest published government standards. |
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| Q. |
Does
Lymphedema Products ever share my personal
information with other companies? |
| A. |
No. We are fully
committed to respecting your privacy and
the security of your personal information.
We will never share it with other parties. |
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| Q. |
What
are cookies and why does the Lymphedema
Products web site use them? |
| A. |
A cookie is
a small data file that is stored by your
web browser on your computer. Cookies enable
you to place an order on our web site. They
also allow us to remember what items are
in your shopping cart and to recognize you
when you return to our online store. If your
browser is set to refuse cookies, please
call us toll-free at (866) 445-9674 to place
your order. |
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