Our Guarantee
We understand that shopping with us by Internet requires that you have trust in our company, our principles, and our e-commerce technology. We appreciate your trust and want you to know that we will do our very best to earn your confidence every time we process an order for you. Lymphedema Products is committed to the highest level of customer service and we are not satisfied until you are. If for any reason you are not completely satisfied with your order or your shopping experience, please let us know so we may address your concerns as quickly as possible. You may contact us at:

(866) 445-9674 Toll-Free
(866) 854-7800 Fax
750 State Route 34 - Suite 7
Matawan, NJ 07747
support@LymphedemaProducts.com

Order Security
Our secure server software encrypts all of your personal information including your credit card information, billing address, etc. The process of encryption takes the information you enter and securely encodes it before transmitting it over the Internet. This encrypted data cannot be read as the information travels from your computer to our server. Once your encrypted information is received by our secure server, it is decoded back into its original form and stored in our secure database. Your credit card information is not transmitted over the Internet again. We will never transmit any sensitive information back to you in an order confirmation e-mail or any other form of electronic communication.

Our Commitment to Privacy
We are fully committed to respecting your privacy and the security of your personal information. We will collect certain information from you during the ordering process such as your name, address, telephone number, e-mail address, credit card information, etc. However, we will never share any of this information with other parties. When you provide us your e-mail address, we will send you e-mails necessary to process your order or respond to a request. We may also send you periodic updates informing you of special offers or other product announcements. You can email or call us to change or update any information we have about you or to address any concerns you may have about use of your personal information. Any changes to our privacy policy will be posted on our website.

Order Processing: In-stock orders received before 12 noon US eastern time will be processed and shipped the same day. In-stock orders received after 12 noon will ship the next business day. Compression garments and devices may arrive in separate shipments.

Domestic Orders: The Lymphedema Products, LLC online store accepts Visa, MasterCard, American Express, and Discover. Professional accounts are also eligible for invoicing once an account has been established and verified. Customers who wish to pay by check or US money orders should place their order directly by phone at (866) 445-9674.

Foreign Orders: Orders originating outside the United States must be accompanied by Visa, MasterCard, American Express, or Discover payments only. International customers are responsible for paying all import taxes and duties.

Shipping Carrier: Most orders originating within the United States will be shipped via United Parcel Service (UPS). Orders shipped to post office boxes addresses will be shipped via US Postal Service Priority Mail (2-3 day delivery) as UPS will only deliver to street addresses.

Shipping Costs: The shipping cost of each order is based on an order's weight, destination zip code, and type of requested delivery service (Ground, Next Day Air, 2nd Day, etc.). Unless otherwise specified orders are shipped UPS Ground Delivery.

Individual Accounts: Only Visa, MasterCard, American Express, or Discover can be accepted for new accounts. Once individual accounts have established an order history and have been maintained in good standing, check or money order payments will be accepted and are due within 30 days of order receipt.

Commercial Accounts: Check or money order payments are due within 30 days of order receipt.

Minimum Order: There are no minimum order requirements.

Large Orders: Orders exceeding $5,000 require prepayment of 50% prior to shipment or full payment with credit card.

Back-Orders: Back-ordered items will not impact shipment of in-stock items. Shipping charges are prorated for the entire order and invoices are sent with the final shipment. Account settlement is calculated from the date of receipt of the complete order.

Delinquent Accounts: Accounts overdue by more than 30 days will be ineligible for future order fulfillment until the account is settled. Accounts overdue by more than 60 days may be restricted to paying for future orders with credit cards only.

Return Policy: Sterile or sealed products cannot be returned. Custom compression garments and devices cannot be returned. All returns must receive advance authorization from Lymphedema Products. Order discrepancies must be reported within 7 days of receipt of merchandise. Returns after 14 days of receipt cannot be accepted. All products must be returned in their original, undamaged packaging and must be free of physical damage, discoloration, and odors. Refunds for returned merchandise will be issued less original shipping charges and a 15% restocking fee based on regular item prices. Refunds issued as credit card credits will appear on customer billing statements within one to two billing cycles from the date of receipt of returned merchandise. Refunds issued as checks will be processed within 30 days from the date of receipt of returned merchandise. Merchandise returned to us must be shipped at customer's expense. International orders are non-returnable unless defective.