We understand that shopping with us by Internet requires
that you have trust in our company, our principles,
and our e-commerce technology. We appreciate your trust
and want you to know that we will do our very best
to earn your confidence every time we process an order
for you. Lymphedema Products is committed to the highest
level of customer service and we are not satisfied
until you are. If for any reason you are not completely
satisfied with your order or your shopping experience,
please let us know so we may address your concerns
as quickly as possible. You may contact us at:
(866) 445-9674 Toll-Free
(866) 854-7800 Fax
750 State Route 34 - Suite 7
Matawan, NJ 07747
Our secure server software encrypts all of your personal
information including your credit card information,
billing address, etc. The process of encryption takes
the information you enter and securely encodes it
before transmitting it over the Internet. This encrypted
data cannot be read as the information travels from
your computer to our server. Once your encrypted
information is received by our secure server, it
is decoded back into its original form and stored
in our secure database. Your credit card information
is not transmitted over the Internet again. We will
never transmit any sensitive information back to
you in an order confirmation e-mail or any other
form of electronic communication.
Our Commitment to Privacy
We are fully committed to respecting your privacy and
the security of your personal information. We will
collect certain information from you during the ordering
process such as your name, address, telephone number,
e-mail address, credit card information, etc. However,
we will never share any of this information with
other parties. When you provide us your e-mail address,
we will send you e-mails necessary to process your
order or respond to a request. We may also send you
periodic updates informing you of special offers
|PAYMENT & SHIPPING
Processing: In-stock orders received before
12 noon US eastern time will be processed and shipped
the same day. In-stock orders received after 12 noon
will ship the next business day. Compression garments
and devices may arrive in separate shipments.
Domestic Orders: The
Lymphedema Products, LLC online store accepts Visa,
MasterCard, American Express, and Discover. Professional
accounts are also eligible for invoicing once an account
has been established and verified. Customers who wish
to pay by check or US money orders should place their
order directly by phone at (866) 445-9674.
Foreign Orders: Orders
originating outside the United States must be accompanied
by Visa, MasterCard, American Express, or Discover
payments only. International customers are responsible for paying all import taxes and duties.
Shipping Carrier: Most
orders originating within the United States will be
shipped via United Parcel Service (UPS). Orders shipped
to post office boxes addresses will be shipped via
US Postal Service Priority Mail (2-3 day delivery)
as UPS will only deliver to street addresses.
Shipping Costs: The
shipping cost of each order is based on an order's
weight, destination zip code, and type of requested
delivery service (Ground, Next Day Air, 2nd Day, etc.).
Unless otherwise specified orders are shipped UPS Ground
Accounts: Only Visa, MasterCard, American
Express, or Discover can be accepted for new accounts.
Once individual accounts have established an order
history and have been maintained in good standing,
check or money order payments will be accepted and
are due within 30 days of order receipt.
Commercial Accounts: Check
or money order payments are due within 30 days of order
Minimum Order: There
are no minimum order requirements.
Large Orders: Orders
exceeding $5,000 require prepayment of 50% prior to
shipment or full payment with credit card.
items will not impact shipment of in-stock items. Shipping
charges are prorated for the entire order and invoices
are sent with the final shipment. Account settlement
is calculated from the date of receipt of the complete
Delinquent Accounts: Accounts
overdue by more than 30 days will be ineligible for
future order fulfillment until the account is settled.
Accounts overdue by more than 60 days may be restricted
to paying for future orders with credit cards only.
Return Policy: Sterile
or sealed products cannot be returned. Custom compression
garments and devices cannot be returned. All returns
must receive advance authorization from Lymphedema
Products. Order discrepancies must be reported within
7 days of receipt of merchandise. Returns after 14
days of receipt cannot be accepted. All products must
be returned in their original, undamaged packaging and must be free of physical damage, discoloration, and odors.
Refunds for returned merchandise will be issued less
original shipping charges and a 15% restocking fee based on regular item prices.
Refunds issued as credit card credits will appear on customer billing statements within one to two billing cycles from the date of receipt of returned merchandise. Refunds issued as checks will be processed within 30 days from the date of receipt of returned merchandise. Merchandise returned to us must be shipped at customer's
expense. International orders are non-returnable unless defective.